Refund Policy

This Refund Policy explains how to request a refund for Loosn, operated by Open Prognosis, Inc. This website does not sell subscriptions or take payments. Check your receipt to identify the store and account used for a purchase.

Refund eligibility depends on the store’s policy, the circumstances of your purchase, and applicable consumer law. Follow the process for the store that billed you. Nothing in this policy reduces your statutory rights.

Read this page together with our Terms of Service and Privacy Policy.

For an App Store purchase, submit your request to Apple. Some purchases may qualify for a refund; Apple reviews the request under its applicable policies.

1. Open Apple’s refund website and sign in with the Apple Account used for the purchase.
2. Select the refund option, explain the reason, and choose the relevant Loosn charge.
3. Submit your request and check its status with Apple.

Apple handles approval and payment processing for these requests. If a refund is approved, the return of funds can take additional time.

For a Google Play purchase, start with Google Play’s refund request process. Eligibility can vary with the purchase, timing, payment method, and your location.

Google may also direct you to the app developer. Developers can help with purchase issues and, where permitted, process refunds in accordance with applicable policies and law. If Google directs you to the developer, contact us at hello@openprognosis.com with your order number and a description of the issue.

Canceling future renewals and requesting a refund are separate steps. A refund request should not be treated as confirmation that future billing has stopped. Check your subscription status with the store.

• Apple: follow the cancellation instructions for the Apple Account that holds your subscription.
• Google Play: open subscriptions in the Google Account used for the purchase, select Loosn, and follow the cancellation instructions.

Deleting the app does not cancel a subscription. Check the store’s confirmation for the date cancellation takes effect and how long access continues.

If your purchase includes a trial, review its duration, cancellation deadline, and the amount due afterward before accepting it. Do not assume a trial will stop automatically.

Apple advises canceling a free or discounted trial at least 24 hours before it ends if you do not want it to renew. For Google Play, follow the trial and renewal details shown for your subscription.

Keep the store receipt, order number, purchase date, and a short description of the issue available when contacting the store or the app’s official support contact. Do not send a password or full payment-card details.

If you do not recognize a charge, use the store’s purchase-support process promptly. The store’s instructions explain how to identify the purchase and report the problem.

This policy does not limit rights or remedies you have under applicable consumer law. Store policies may include country-specific provisions; consult the policy for your location.

We may update this policy to reflect changes to the service, store processes, or applicable law. The date above identifies the current version. Any update respects the terms and legal rights applicable to an existing purchase.